You might roll your eyes at the term business consulting. It’s a job that many people slap on their resume these days. But many businesses have opportunities to significantly reduce cost and improve customer satisfaction—and many just don’t have the time to spend on it.
Imagine that you’ve reached the amazing milestone of being in business for your tenth year. Where did the time go? You’ve won more business than you can remember, you’ve hired and fired more people than you thought you would, and perhaps the business has evolved into something you never dreamed it could be.
In growing a business, you face many challenges. Especially during crises, you don’t always have the opportunity to set up processes that—while getting the job done short-term—aren’t right for the business long-term. Maybe they’re out of date. Maybe they don’t allow you to respond as quickly to a client or customer request. Worse yet—they might put you at legal risk.
This actually happened with a client of ours; we were engaged as a strategic business consultant to look at the organization’s business systems and processes. They were significantly out-of-date, leading to cost and time inefficiencies, and resulting in poor customer service issues.
In a complex situation like this, we can help our clients achieve significant improvements by leveraging the following consultative tools:
- Business System and Process Assessment
- Business / Operational Planning
- Strategic Planning
- Process Mapping
- Customer Interviews and Surveys
- Gap Analysis
- Efficiency Assessment
- Competitive Analysis
- Market Analysis
- Service development
- Financial Plans
The Tackle Box
SquareTail’s Tackle Box is made up of a unique combination of easy-to-use digital tools that help our business clients make key decisions faster, and with more confidence.
In this case, we were able to visually map out the processes and identify key opportunities for our client to quickly reduce overhead while improving customer satisfaction—which is key to customer retention.
Take a look around you—there’s a good chance that you know there’s a better, less costly, more efficient way of doing things. Contact us today for an assessment and let us help you identify and prioritize key improvements today.